Account Specialist - Implementation

Posted on 03/09/2025

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Kochi

Competitive + benefits

Permanent

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Account Specialist - Implementation

About the role

About the role:

The account specialist will be responsible for delivering implementation activities for Moorepay’ customers on multiple aspects of their payroll implementation. Shall undertake duties as a tele consultant for calling the clients to ensure the requirements are met as per the requests. The Consultant will be a subject matter expert in the processes and solutions and must have excellent system knowledge to answer all questions from client. They will be responsible for working with our larger and more complex new clients. Consultant will oversee the whole implementation process using recognized project management techniques. This includes initial scope and interpreting client requirements, completing project plans, building systems, loading employee data, and successfully processing the client’s first payroll all in an effective and timely manner so as to meet both the client and Moorepay’s needs. This will predominantly be payroll and HR systems but may include other applications such as Time and Attendance and Auto Enrolment.

Key Accountabilities:

To act as the central point of contact between clients and internal teams. Ensuring that the end-to-end payroll implementation is completed by build data documents and acted upon in an accurate and timely fashion
Produce clear project plans with schedules and milestones so that your clients and internal colleagues are fully aware of their requirements and associated timeframes
Provide excellent client care in terms of telephone techniques and client facing skills
Expected to implement smaller & mediocre clients depending on capacity and company requirements
To achieve the organizations objectives and continuously improve performance
To perform all duties in accordance with the company’s Health & Safety and Quality procedures

Change and Project Management
Operate project management techniques to ensure that your portfolio of clients follow the standard process and complete on time
Pre-Sales
Attend scoping meetings to ascertain the full breadth of client’s professional services requirements, including interfaces and special reporting requirements

Key Contacts:

It’s important that we know who the role interacts with, the reason, level, and involvement

Reason for contact

Contact is made via

Who are you contacting

Frequency

Business / Client requirement

Email, Telephone, MS Teams

Internal stakeholder –

(Peers, Onshore, Internal department like tech team etc.)

Daily, weekly, Monthly & Occasionally

Business / Client requirement

Email, telephone, MS Teams

External Stakeholders – (Client’s, External Auditors etc.)

Daily, weekly,

Monthly &

Occasionally

Key Responsibilities:

Building systems and loading employee data
Frequently Liaising with Client
Change and Project Management
Client Training and Documentation
On-going Development of professional Competencies.

Skills & experience

UK & Irish payroll knowledge and experience
Excellent payroll knowledge and experience of managing payrolls above 250+ employees
Expected to track self-Productivity, Utilization & Attendance
Preferable knowledge of the Outsourcing business
Project Management skill is added advantage
Preferable Payplan knowledge and experience
Preferable HR knowledge and experience
Payroll Business Awareness
Report writing skills
Client Focus
Presentation Skills
Excellent interpersonal & communication skills
Can do attitude

Essential Functional/Technical Skills:

PC Literacy – Word, Excel
Good technical knowledge of HR and payroll systems
Payroll Qualification i.e. CIPP Diploma or Foundation degree
Personal Attributes / Competencies:
Excellent communication skills with written and verbal
Must have eye for details skills
Rapport building skills
Decision making skills
Must follow processes
Self-driven to learn and develop
Ability to train and support other staff and clients in an informal and formal environment

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.

Always learning.

Make it count.

Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive salary.

Excellent career progression opportunities.

Transportation to the office (up to 30kms).

Casual, privilege and sick leave, plus your birthday off.

Group medical insurance.

Personal accident insurance.

Life assurance.

A range of additional flexible benefits to support personal wellbeing.

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