Associate - Payroll Services

Posted on 19/01/2026

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Kochi

Not Specified

Permanent

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Associate - Payroll Services

About the role

The Associate – Payroll will be responsible for processing payroll/HR data and complete processing related activities accurately and on time for all customers of Zellis across UK and Republic of Ireland.

In this role your key responsibilities will be:

Process payroll/HR data and complete processing-related activities accurately and on time
Monitor automated processes to ensure completed successfully
Be the first point of contact for client payroll-related queries received via case email and any other approved solutions
Adhere to contractual SLAs and KPIs
Ensure customer and internal deadlines are met, or escalated for support
Organise workload and plan day-to-day activity utilising the tools provided
Reconciling the payroll, and ensuring processing has been done accurately, in order to enables HMRC submission to be completed on time.
Escalate complex customer queries and requests outside of capability
Be responsible for your own development and keeping up to date with relevant payroll legislation and security/data protection standards
Adhere to your training schedule that has been communicated to you and attend all training sessions. Actively participate and contribute to these sessions to further your development.

Skills & experience

Essential Skills:

excellent Written and Verbal Communication
Time Management – Ability to schedule time effectively using efficient work methods and tools
Ability to multi-task and be organised
Analytical and logical reasoning skills with good attention to detail
Ability to collaborate effectively with other members of the team to achieve common targets and objectives
Be Supportive by demonstrating ability to proactively help other team member

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.

Always learning.

Make it count.

Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive salary.

Excellent career progression opportunities.

Transportation to the office (up to 30kms).

Casual, privilege and sick leave, plus your birthday off.

Group medical insurance.

Personal accident insurance.

Life assurance.

A range of additional flexible benefits to support personal wellbeing.

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