We are seeking an experienced Head of Product Operations to design, build, and run the operating model that
powers Zellis’s product organisation. This role ensures the product function is predictable, transparent,
compliant, and commercially effective—from strategy and planning through delivery and go-to-market
readiness. Acting as the voice of operational excellence, you will establish the frameworks, cadences, metrics,
and tooling that help product, engineering, and design teams execute consistently at scale.
The Head of Product Operations will report into the CPO, and work cross-functionally to align portfolio plans,
standardise ways of working, improve signal-to-noise in decision making, and remove delivery / GTM friction.
You will drive measurable improvements in throughput, quality, and stakeholder confidence while enabling
clear communication to senior leadership.
Key Responsibilities
Product Operating Model & Governance
• Define and continuously improve the product operating model (planning horizons, cadences,
ceremonies, artefacts, and decision rights)
• Establish governance forums (e.g., portfolio councils, release readiness reviews) and ensure clear RACI
across product, engineering, design, compliance, and commercial stakeholders
• Create templates and standards for product artefacts (business cases, PRDs, roadmaps, acceptance
criteria) to raise consistency and quality
Portfolio Planning & Roadmap Orchestration
• Lead annual and quarterly portfolio planning; align strategic bets with capacity, dependencies, and risk.
Integrate market, customer, and compliance inputs into prioritisation frameworks; ensure traceability
from strategy to backlog
• Maintain transparent roadmaps and change-control processes that balance global and in-market
needs.
Delivery Excellence & Lifecycle Management
• Define stage gates from discovery to launch; codify “definition of ready” and “definition of done.”
Run cross-functional release management and feature readiness checks (enablement collateral,
support SLAs, monitoring plans)
• Identify bottlenecks; implement continuous-improvement initiatives (lead-time reduction, defect
prevention, incident post-mortems)
Data, Metrics & Insights
• Own product performance metrics and operational dashboards (OKRs, adoption, NPS/CSAT,
cycle-time, forecast accuracy)
• Standardise how teams measure impact and communicate progress; drive data-driven decisions and
investment trade-offs
Go-to-Market Readiness & Enablement
• Coordinate launch readiness across Product, Product Marketing, Sales, Customer Success,
Implementation and Support.
• Ensure positioning, messaging, demos, pricing inputs, and playbooks are in place before each release.
• Create feedback loops from sales and customers to inform post-launch iteration.
Compliance, Risk & Auditability
• Work with Compliance, Legal, and Security to operationalise controls in the product lifecycle
• Maintain evidence and documentation for internal/external audits; ensure change management and
approvals are traceable.
People, Capability & Communities of Practice
• Build a central Product Operations team and mentor product managers in operational excellence.
• Run communities of practice for discovery, experimentation, and delivery; provide training on
frameworks and tools.
Stakeholder Leadership
• Maintain strong communication loops with leadership, product peers, and cross-functional groups.
• Present portfolio health, delivery progress, and operational improvements to senior stakeholders.
• Develop relationships with customers, partners, and domain experts to keep operational priorities
grounded in real-world needs.