Process Improvement Consultant

Posted on 22/01/2025

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Kochi

Competitive + benefits

Permanent

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Process Improvement Consultant

About the role

About the role:

As part of our Business Support and Transformation Team this role will be responsible for identifying and delivering measurable improvements across the operations teams. Reporting directly to the Transformation Manager in Kochi and with a functional reporting to Process Improvement Senior Consultant in the UK this role is responsible for leading payroll improvement initiatives, identifying new ways of working and embedding strategically critical business-initiated improvements and initiatives across the UK and Kochi. This includes driving change which improves customer satisfaction, reducing cost or maximising revenue and reducing risk.

In this role your key responsibilities will be:

Lead strategic and tactical change programmes delivering step change improvements to our payroll process
Analysing the payroll process and challenging teams so we can standardise and automate our business processes
Partner with the Services teams to identify improvements that will deliver material business outcomes – including improving customer satisfaction, reducing cost to serve or maximising revenue; using data to inform initiatives, responding at pace, being proactive and increasing efficiency and compliance
Develop the case for major change for each improvement initiative – (expected benefits, cost, resources, delivery time frame, risks & implementation difficulty)
Own prioritisation of initiatives to ensure focus on the most impactful areas and build an ongoing backlog of improvement
Participate in improvement projects such as process re-engineering and change initiatives to reduce waste or process defects, working with the teams to fully embed the changes to maximise the anticipated benefits – using proven improvement techniques such as lean processing
Maintain standard document repository, ensuring documents are up to date and that the relevant teams are working with the latest version of the standard.
Update existing process documentation or create new working instructions in relation to new initiatives or features released through Zellis systems or new legislation.
Support Zellis initiated programmes with process expertise in structured improvement methods and tools.
Champion and put in place mechanisms to ensure long term adoption and that the change sticks

Skills & experience

Employees with 5+ years of experience in payroll or process improvement projects
Experience with payroll processing
Experience in delivering improvement projects with measurable outcomes that can result in FTE efficiency, enhanced customer experience and sustaining service levels
Demonstrable experiencing partnering and influencing across teams
Experience with Microsoft Excel, Word and PowerPoint.
Experience in Visio will be an added advantage
Preferred experience with Six Sigma or equivalent Lean Certification Or proven ability to improve the experience as part of a payroll role.
Excellent written and verbal communications skill - being able to clearly and confidently set out what the changes will deliver and how we get there and manage stakeholders
Structured and analytical – using data to drive decision making
Clear creative thinker – able to see the bigger picture.
Curious – looking at best practice exists and how this can be applied.
Completer finisher – to ensure change is embedded and measured ongoing
Leadership – ability to lead and challenge other teams
Ability to work at pace, achieving set deadlines with attention to detail.
Able to demonstrate good organisational and time management skills

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.

Always learning.

Make it count.

Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive salary.

Excellent career progression opportunities.

Transportation to the office (up to 30kms).

Casual, privilege and sick leave, plus your birthday off.

Group medical insurance.

Personal accident insurance.

Life assurance.

A range of additional flexible benefits to support personal wellbeing.

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