The Business process analyst will lead colleagues through business process design to enable a smooth transition from current to future service delivery that reflects changes to operating model design, technology and business requirements as required.
This role will identify inefficiencies, bottlenecks and areas for improvement within existing business processes and identify changes to processes in line with transformational change objectives, or to support continuous improvement. This will involve analysing the current processes and identifying opportunities for optimisation to establish a consistent, streamlined and efficient service that meets customer and user need.
Key to this role will be skills and relationship building to collaborate with colleagues to identify touchpoints and journey improvements. There may be projects where this involves data dependencies that need to be captured, which need to be maintained as we transition to new systems and technologies.
The Business process analyst will perform general BA supporting activities such as requirements capture and management, documentation of processes and assist in building business cases to support our operations transformation initiatives. The role will also support business readiness and change management to ensure clear communication of changes and to inform elements such as training.
This is a 12 month fixed-term contract and we are looking for someone to work full time with 3 days in our Swinton office.
- Scoping and definition of business and system requirements.
- “Current state” process mapping.
- “Future state” process design and customer / colleague journey improvements.
- Facilitation of workshops and engagement that optimise colleague involvement.
- Work alongside external suppliers, consultants and customers as required.
- Ensure operational improvement submissions move through to IT/Product acceptance and delivery.
- Define & maintain the requirement gathering & impact assessment process/toolsets.
- Ensure service requirement traceability through the delivery lifecycle is maintained.
- Documentation of all data items impacted by operational process changes and migrations.
- Detailed business analysis outlining problems, opportunities, and solutions.
- Work closely with the operations teams and wider business partners to gather detailed, unambiguous business requirements from key stakeholders to identify business needs, evaluate requirements and desired outcomes.
- Provide detailed analysis and produce benefits documents.
- Analyse data documentation and communicate impact of change to business and individuals by collaborating with internal and external key stakeholders.