All Locations
Kochi
Advertising Salary
Competitive + benefits
Vacancy type
Permanent

About the role

We are looking for a detail-oriented and proactive Monitoring Analyst to join our Technical 
Support team. The Monitoring Analyst will be responsible for monitoring IT infrastructure 
and applications to ensure optimal performance and uptime. The successful candidate will 
proactively identify and resolve potential issues before they impact business operations, 
escalate critical and repeat incidents, and assist in improving the monitoring processes 
within the organisation.
 
Residing within the Customer IT department, the Technical Support team prides themselves 
on having the skills collectively to find causes and implement solutions for a wide product 
suite. This role relies upon your ability to learn and absorb information, your initiative to 
find a solution, your communication skills, and importantly, your ability to build strong 
relationships with customers and internal colleagues. 

Skills & experience

Essential knowledge / skills / behaviour:
• Proven experience as a Monitoring Analyst, IT Support Specialist, or in a similar role 
focused on system monitoring.
• Strong understanding of IT infrastructure, including servers, networks, databases, 
and cloud services.
• Hands-on experience with monitoring tools and platforms (e.g. New Relic, Azure 
Insights, Zabbix, etc.).
• Knowledge of incident management processes and ITIL practices.
• Strong analytical skills with the ability to identify and resolve issues quickly.
• Ability to analyse large datasets and provide actionable insights.
• Strong attention to detail and ability to stay focused on monitoring tasks for 
extended periods.
• Excellent verbal and written communication skills to support English speaking 
customers.
• Ability to work well under pressure in a fast-paced environment.
• Energetic and friendly, upbeat personality with a positive ‘can-do’ attitude
• Excellent verbal and written communication skills.
• Ability to work well and calmly under pressure with both internal and external 
stakeholders.
 
Other Skills:
• IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Azure 
fundamentals are a plus. 
• Experience with cloud-based environments (Azure, AWS) and monitoring cloud 
services.
• Familiarity with application performance monitoring (APM) tools (e.g. New Relic, 
AppDynamics).
• Experience with scripting languages (e.g. SQL, PowerShell, Bash, Python) for 
automation and troubleshooting purposes is a plus.
• Knowledge of CRM tools such as Service Now.

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

  • Unstoppable together.
  • Always learning.
  • Make it count.
  • Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

 
  • A competitive salary.
  • Excellent career progression opportunities.
  • Transportation to the office (up to 30kms).
  • Casual, privilege and sick leave, plus your birthday off.
  • Group medical insurance.
  • Personal accident insurance.
  • Life assurance.
  • A range of additional flexible benefits to support personal wellbeing.

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