The Payroll Consultant will play a critical role in delivering accurate, timely, and compliant payroll services for our organisation. This role involves managing end‑to‑end payroll processes, ensuring adherence to statutory requirements, and partnering closely with HR, Finance, and business leaders to support key operational needs. The ideal candidate will bring deep payroll expertise, strong analytical skills, and a commitment to service excellence.
Role accountabilities and responsibilities:
- Lead on the resolution of complex customer escalations, queries and service incidents and facilitate root cause analysis
- Overall ownership of the daily payroll and HR Admin schedule, escalating any overdue tasks for support and confirming at COB all scheduled tasks have been completed and all data submitted by the customer has been successfully updated in the relevant system
- Quality Assurance of onshore and offshore work and audit against process
- Final review and sign off the payroll in line with the Managed Service Standard Operating Procedures (SOPs) including successful transmission of BACS & FPS data
- HMRC & Third parties period reconciliation and reporting
- Ownership of year-end processing
- Adherence to SLAs and deadlines are met and immediate escalation
- Resource planning and organisation of the work to ensure that client delivery is consistent every month and ensuring that payroll tasks are allocated to Senior Specialists/Specialists/Associates appropriately
- Deputises for the Team Manager or a Service Manager, and plays a proactive role in developing others through coaching and mentoring across the team across Senior Specialist, Specialist and Associate levels
- Embed the RACI between the offshore and onshore teams
- Ensure the payroll and HR Admin processes, service standards and outputs meet customer requirements
- Provide customers with highly professional responses based upon outstanding knowledge of the Zellis service offering, the customer service agreement and your payroll expertise
- Complete Monthly MI reporting on payroll accuracy (and HR Admin where relevant) on time and with a high level of accuracy
- Complete management information for self as requested
- Identify, suggest and deliver ways in which systems and process/procedures can be improved for ultimate efficiency to enhance the business.
- Raise areas where processes are deviating from standard work instructions to design authority forum for correction/approval to ensure we are always operating in a compliant way.