Payroll Customer Support & Onboarding Advisor

Posted on 31/03/2026

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St. Julian's

Competitive + benefits

Permanent

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Payroll Customer Support & Onboarding Advisor

About the role

Location: Malta / Hybrid
Reports to: Customer Support Manager
Salary: €30,000-€33,000 per annum

Ready to make an impact?

We’re looking for passionate Payroll Customer Support & Onboarding Advisors who love solving problems, building relationships, and delivering exceptional service. If you thrive in a fast‑paced, customer‑centric environment, this is your chance to shine.

You’ll be the first point of contact for customers, guiding them through onboarding and providing ongoing support with our Payroll product. Your expertise will help ensure a seamless experience and drive continuous improvement.

What you’ll do

Respond to customer queries via chat, case, and phone, aiming for first‑contact resolution.
Own the customer journey, ensuring a seamless experience from onboarding onwards.
Guide new customers through system setup and configuration.
Document processes and produce clear project plans with milestones.
Identify and resolve issues, liaising with technical teams as needed.
Share knowledge and create helpful resources for customers and colleagues.
Deliver training sessions and attend customer service reviews.
Stay up to date with product enhancements, technology trends, and payroll legislation.

Skills & experience

An understanding of Malta payroll procedures (UK and Ireland experience is a plus).
Experience in customer support, ideally within Software as a Service (SaaS).
Excellent communication skills and ability to build strong relationships.
Analytical thinker with a proactive approach to problem‑solving.
Ability to prioritise, meet deadlines, and work independently or as part of a team.

Benefits & culture

To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.

Here’s what you’ll gain if you join our team:

A career packed with opportunity, in a stable and growing company.
A comprehensive programme of learning and development.
Competitive base salary.
Life Assurance: Coverage equivalent to 4 x annual salary.
Mental Health Support: Monthly mental health talks aimed at promoting wellbeing.
Eye or Dental Check-up: An annual eye or dental check-up covered up to €50 annually.
Gym Benefits: Access to reduced rates at selected gyms around Malta.
Pension Scheme: The company will match employee pension contributions up to 7.5% of basic salary.
Annual Leave: 24 days plus public holidays.

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