Are you a skilled sales professional who thrives on refining performance, sharpening processes, and driving quality? Do you have the confidence and gravitas to challenge, coach, and elevate others — without chasing your own quota? If that sounds like you, this is your opportunity to make a real difference.
This is your chance to step into a role where your sales expertise truly makes a difference. You’ll help shape the quality, culture, and consistency of our sales approach — ensuring every prospect interaction reflects the professionalism and value our brand stands for.
If you’re ready to move from closing deals to coaching excellence, and from chasing numbers to driving standards, we’d love to hear from you.
About the Role
As our Sales Quality Assurance & Enablement Executive, you’ll be the cornerstone of our Business Development Team’s success — ensuring every client interaction is consistent, professional, and impactful.
This is a role for someone who understands sales inside and out, but now wants to channel that expertise into coaching, quality assurance, and continuous improvement. You’ll act as the honest broker between our Business Development Executives (BDEs) and Sales Quota team, driving clarity, consistency, and alignment across the sales process.
You’ll bring an analytical mindset, a sharp eye for detail, and the maturity to influence decisions, uphold standards, and make recommendations that improve performance across the board.
This role will be working on a hybrid basis in our Swinton office 3 days per week.
Key Responsibilities
1. Meeting Quality Assurance
- Ensure BDEs follow a structured, consultative approach when booking meetings — focusing on prospects with a genuine business need for HR or payroll software.
- Review and validate the “consolidation” section of call scripts, confirming key business questions are being asked and accurately documented.
- Oversee the creation and delivery of detailed meeting summaries, ensuring objectives and expectations are clear and professional.
2. Call Observation & Coaching
- Conduct ad-hoc reviews of calls where meetings weren’t booked to assess script adherence, tone, and engagement quality.
- Provide constructive feedback and coaching to improve performance, confidence, and overall client experience.
3. Cancellation Rate Analysis
- Monitor appointment cancellation rates and investigate the root causes behind them.
- Identify individual or systemic issues and recommend targeted improvements to reduce cancellations and enhance conversion rates.
4. Meeting Allocation Management
- Design and maintain a matrix-based system for meeting allocation, ensuring appointments are assigned to the most appropriate Business Development Manager (BDM).
- Drive fairness, transparency, and efficiency in how meetings are distributed.
5. Continuous Improvement
- Identify trends, bottlenecks, and development opportunities across the BDE function.
- Collaborate closely with Sales Leadership to refine scripts, training materials, and onboarding processes.
- Lead or support small training sessions to help both team members and managers continuously improve.